Our core beliefs and most important values
Team
We are a diverse team of professionals who are passionate about what we do and more importantly how we do it. At Enhancesoft, we are extremely picky about our peers. We hire for the aptitude over experience, and we pride ourselves on having the most passionate team.
Values
We are a value-driven company building a business in which high standards permeate all aspects of what we do. We’re maniacally focused on solving real problems for our customers, and solving them elegantly well.
Service
At the core of what drives us is one simple phrase, “Make Happy Customers.” We don’t just talk the talk, we walk the walk. Putting the customer first is evident in the products we ship, the services we sell and the support we provide.
Who We Are
Enhancesoft is a diverse team of professionals who are passionate about making happy customers. With osTicket and SupportSystem, we’ve created quality, easy to use customer support platforms designed to help businesses thrive.
Peter Rotich
Founder & Chief Executive Officer
As Enhancesoft’s Chief Executive Officer, Peter is responsible for leading the company’s vision, as well as product development and growth strategy. He founded Enhancesoft with a vision of creating simple and elegant tools to get customer support out of a shared email inbox and post-it notes.
Born and raised in rural Kenya, Peter has been on the entrepreneurial path since a young age of nine. He studied Computer Engineering at Tulane University and has been designing and building enterprise software for over two decades.
Peter is a passionate believer in using open source software and technologies as a means to bridge the educational and digital divide. He is an active supporter of educational and development programs in Central Louisiana as well as his native Kenya and an advocate of entrepreneurship and career opportunities in the tech industry.
Chloe Bowman
Customer Success Manager
Chloe joined Enhancesoft as a Customer Success Specialist and has grown to become the Customer Success Manager.
She leads the Customer Success Team and is responsible for day-to-day customer support activities, onboarding, scheduling demos, booking and keeping up with meetings, and everything in between.
She is eternally known in the office and to our longtime customers as the Controller of Chaos.
Born and raised in Alexandria, Louisiana, Chloe enjoys photography, working out, reading, exploring the world, meditating, and drinking coffee on her leisure time.
She has some college education as a business major at LSU - Alexandria.
Kevin Thorne
Senior Software Developer
As one of Enhancesoft’s Software Developer, Kevin is responsible for writing/maintaining the codebase for osTicket, helping with the technical support calls, and managing the general awesomeness around the office.
He was born in Pollock, Louisiana and enjoys film photography, traveling, and playing video games when he’s not coding.
He has some college education with Fine & Graphic Arts at Northwestern State University and has also completed the Tech Talent South Code Bootcamp in New Orleans.
Adriane Alexander
Senior Software Developer
As a Software Developer for Enhancesoft, Adriane is responsible for the backend development and documentation of our core products including helping with the technical support calls.
Born and raised in Alexandria, Louisiana, Adriane has experiences in Salesforce and Mainframe development. Outside of her professional career, she enjoys playing video games, archery, the bass guitar, and also likes to spend time with friends and family.
She graduated from Northwestern State University with a bachelor’s degree in Computer Information Systems.
Anthony Henderson
Senior Frontend Developer
Anthony is a versatile Fullstack Developer currently focused on revamping and mordernizing our frontend tech stack.
Born and raised in Northern West Virginia, Anthony began his career in graphic design. As the years progressed, his projects became increasingly digital. Which prompted an interest in writing software, and an eventual career change into that field.
Anthony‘s specialties lie in web applications, but he’s worked on projects in a number of different domains. Including: mobile applications, 3D Graphics, and embedded systems.
Outside of writing code, Anthony enjoys playing musical instruments, painting, and cycling.
Latesha Bryant
Customer Success Specialist
Latesha joined Enhancesoft as a Customer Success Specialist in 2023.
She is responsible for aiding assigned customers through onboarding, implementation, and training sessions, building customer relationships, improving the customer experience, maintaining efficient internal and external communications in a customer-goal-oriented manner, and Identifying new opportunities to achieve customer satisfaction.
Latesha is an Alexandria, Louisiana native. She enjoys traveling, photography, visiting random coffee shops, and spending time with her husband, 3 children, and their dog, Evie.
She attended Northwestern State University as an Early Childhood education major.
Dennis Rotich
Full Stack Developer
As a Fullstack Developer, Dennis brings ideas to life by weaving together engaging frontends, powerful backends, and seamless server configurations. His journey in tech began in college when he got his first laptop and started coding with C. He later discovered and adopted Linux as his main operating system. This early passion for technology prompted him to constantly solve coding challenges and sharpen his problem-solving skills with LeetCode. He then started his career as a WordPress intern at Enhancesoft, which paved the way to his current role as a fullstack developer.
Outside of code, Dennis enjoys immersing himself in video games, exploring photography, and cheering on his favorite English Premier League team, Manchester United.
Charity Nzuki
Project Manager
At Enhancesoft, Charity brings structure, clarity, and a collaborative spirit to every project. She keeps teams aligned, timelines moving, and priorities in focus– even when things shift.
With a background in strategic management, she approaches each project with a balance of big-picture thinking, clear goal cascading, and continuous monitoring to ensure steady progress. Her strong organizational skills ensure nothing falls through the cracks, all while staying focused on the broader vision.
Charity believes that proper planning and strong communication are the foundations of delivering great results. She’s also a firm believer in continuous learning and stays adaptable in the fast-paced, ever-evolving tech landscape.
Outside of work, she enjoys playing board games, unwinding with a great read, and exploring new places (especially if there is good food involved).
Ian Lagat
Senior UI/UX Designer
Ian is a passionate UI/UX designer with a strong focus on crafting user-centered digital experiences. With years of experience in designing intuitive interfaces and solving complex design challenges, he plays a key role in shaping products that are not only visually compelling but also functionally seamless. He leads projects across the full design process- from user research and wireframing to high-fidelity design and usability testing- ensuring that every solution meets both user needs and business goals.
Beyond the screen, Ian is a devoted car enthusiast. He enjoys exploring the mechanics of performance tuning, working on engine builds, and staying up-to-date with automotive trends. His love for cars reflects the same qualities he brings to design: precision, creativity, and a drive for continuous improvement.
Jane Karuga
Business Operations & Customer Service Specialist
Jane is a born optimist and possibilitarian, an ardent customer experience evangelist known to deliver differentiated and intentional service to clients.
She plays a pivotal role in business operations and customer success at Enhancesoft, where she streamlines processes, manages client onboarding, coordinates demos, and ensures operational efficiency across teams. Armed with a Business degree and a sharp operational mindset, she is known for enhancing efficiency, improving process flows, and keeping day-to-day operations running at peak performance.
Her life philosophy?
“What day is it?” asked Winnie the Pooh. “It’s today,” squeaked Piglet. “My favourite day,” said Pooh...The Adventures of Winnie the Pooh by A. A. Milne.
Her superpower?
Alchemy- everything she touches blooms with grace.
Outside of work, Jane likes to hit the gym, thrives on the tennis court and cools off in the pool when the sun is high.
Marvin Mokua
Front-End Developer
Marvin is a young and hungry front-end developer currently working on the second iteration of OSTicket.
He was born and raised in Eldoret, Kenya. His love for video games, fascination with desktop and mobile applications and his passion for the Open Source community led him to front-end development for applications of all shapes and sizes.
In his free time, Marvin enjoys ricing his DE, building software for the most high and using Neovim on Arch BTW.
He graduated from Kabarak University with a Bachelor’s degree in Computer Science.
Mohameddin Bashir
Technical Operations Specialist
Bashir is a generalist at heart, drawn to anything that runs on code and driven by a desire to understand how systems work. With a wide-ranging skill set from programming and cybersecurity to infrastructure engineering (DevOps). He builds secure, reliable systems and is currently diving into Rust, with a deep love for all things open source.
He earned his Bachelor’s degree in Computer Security and Forensics from Kabarak University.
Raised in Mombasa, Kenya, Bashir is a true island boy who understands what it means to be like water. When he’s not deep in code or fine-tuning infrastructure, you’ll find him swimming, fishing, gaming, watching movies, or getting lost in a good book.
Alexander Kibet
Business Development & Customer Specialist
A deep thinker by nature, Alexander thrives at the intersection of tech, value, and client success. With over 5 years of experience in the Finance and SaaS space, he’s passionate about advancing customer growth by continuously refining products and delivering impactful solutions that reshape how businesses operate.
When he’s not mapping out business strategies, you’ll find him chasing goals. Whether that’s tweaking soccer game mods on his PC or delivering powerful kicks at the end of an endurance run powered by the rhythm of sweat and speed.
Soccer, strategy, and software — that’s Alexander’s perfect hat-trick.