Enhance your business and unlock your fullest potential

Enhancesoft is a diverse team of professionals who are passionate about making happy customers. With osTicket and SupportSystem, we’ve created quality, easy to use customer support platforms designed to help businesses thrive.

About Us

Our people & Culture


We are a diverse team of professionals who are passionate about what we do; and more importantly how we do it. At Enhancesoft, we are unreasonably picky about our peers. We hire for the aptitude over experience, and we pride ourselves on having the most passionate team.


We are a value-driven company building a business in which high standards permeate all aspects of what we do. We're maniacally focused on solving real problems for our customers, and solving them elegantly well.


At the core of what drives us is one simple phrase, "Make Happy Customers." We don’t just talk the talk, we walk the walk. Putting the customer first is evident in the products we ship, the services we sell and the support we provide.

Meet the leadership team

Peter Rotich
CEO & Founder

As Enhancesoft's Chief Executive Officer, Peter is responsible for leading the company’s vision, as well as product development and growth strategy. He founded Enhancesoft with a vision of creating simple and elegant tools to get customer support out of a shared email inbox and post-it notes.

Born and raised in rural Kenya, Peter has been on the entrepreneurial path since a young age of nine. When not coding, he enjoys reading, running and travelling.

He studied Computer Engineering at Tulane University and has been designing and building web/enterprise software for over a decade.

Karen Moreau Vincent
VP of Operations & Support

As the Vice President of Operations and Support for Enhancesoft, Karen is the go-to person for all things (except coding!). Once she joined the team, the company published the phone number and it hasn’t stopped ringing since. She is the advocate of the customers to the developers and ensures their voices are heard.

Alexandria is Karen’s hometown and she looks forward to the day it is a central tech hub of Louisiana. When she isn’t talking your head off, she’s still the bubbliest person in the room.

She studied Mass Communications at the University of Louisiana at Monroe and has experience in nonprofit fundraising, sales and getting things done.


Don't let the changing business
conditions and technology sideline your

ultimate goals.

Enhancesoft's consulting services focuses on helping clients embrace and take advantage of innovative new technologies while maximizing the existing infrastructure. We work with our clients to plan, design, engineer, implement, and integrate software and applications that are reliable, manageable, scalable, and custom-tailored to meet today's challenges.


osTicket is a widely-used and trusted open source support ticket system. It seamlessly routes inquiries created via email, web-forms and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform. osTicket comes packed with more features and tools than most of the expensive (and complex) support ticket systems on the market. The best part is, it's completely free.

SupportSystem is a customer support system that works for you! Take the hassle out of hosting your osTicket help desk and improve customer support efficiency by providing your staff with a proven platform they need to deliver fast, effective and measurable support.

Contact Us

Get in touch with us

Send us an email or visit us at:

Enhancesoft LLC
1120 5TH Street,
Alexandria, LA 71301.
United States

Phone: (318) 290-3674
Fax: (318) 290-3675
E-mail: info@enhancesoft.com