Our core beliefs and most important values
Team
We are a diverse team of professionals who are passionate about what we do and more importantly how we do it. At Enhancesoft, we are extremely picky about our peers. We hire for the aptitude over experience, and we pride ourselves on having the most passionate team.
Values
We are a value-driven company building a business in which high standards permeate all aspects of what we do. We’re maniacally focused on solving real problems for our customers, and solving them elegantly well.
Service
At the core of what drives us is one simple phrase, “Make Happy Customers.” We don’t just talk the talk, we walk the walk. Putting the customer first is evident in the products we ship, the services we sell and the support we provide.
Who We Are
Enhancesoft is a diverse team of professionals who are passionate about making happy customers. With osTicket and SupportSystem, we’ve created quality, easy to use customer support platforms designed to help businesses thrive.
Peter Rotich
Founder & Chief Executive Officer
As Enhancesoft’s Chief Executive Officer, Peter is responsible for leading the company’s vision, as well as product development and growth strategy. He founded Enhancesoft with a vision of creating simple and elegant tools to get customer support out of a shared email inbox and post-it notes.
Born and raised in rural Kenya, Peter has been on the entrepreneurial path since a young age of nine. He studied Computer Engineering at Tulane University and has been designing and building enterprise software for over two decades.
Peter is a passionate believer in using open source software and technologies as a means to bridge the educational and digital divide. He is an active supporter of educational and development programs in Central Louisiana as well as his native Kenya and an advocate of entrepreneurship and career opportunities in the tech industry.
Chloe Bowman
Customer Success Manager
Chloe joined Enhancesoft as a Customer Success Specialist and has grown to become the Customer Success Manager.
She leads the Customer Success Team and is responsible for day-to-day customer support activities, onboarding, scheduling demos, booking and keeping up with meetings, and everything in between.
She is eternally known in the office and to our longtime customers as the Controller of Chaos.
Born and raised in Alexandria, Louisiana, Chloe enjoys photography, working out, reading, exploring the world, meditating, and drinking coffee on her leisure time.
She has some college education as a business major at LSU - Alexandria.
Kevin Thorne
Senior Software Developer
As one of Enhancesoft’s Software Developer, Kevin is responsible for writing/maintaining the codebase for osTicket, helping with the technical support calls, and managing the general awesomeness around the office.
He was born in Pollock, Louisiana and enjoys film photography, traveling, and playing video games when he’s not coding.
He has some college education with Fine & Graphic Arts at Northwestern State University and has also completed the Tech Talent South Code Bootcamp in New Orleans.
Adriane Alexander
Senior Software Developer
As a Software Developer for Enhancesoft, Adriane is responsible for the backend development and documentation of our core products including helping with the technical support calls.
Born and raised in Alexandria, Louisiana, Adriane has experiences in Salesforce and Mainframe development. Outside of her professional career, she enjoys playing video games, archery, the bass guitar, and also likes to spend time with friends and family.
She graduated from Northwestern State University with a bachelor’s degree in Computer Information Systems.
Anthony Henderson
Senior Frontend Developer
Anthony is a versatile Fullstack Developer currently focused on revamping and mordernizing our frontend tech stack.
Born and raised in Northern West Virginia, Anthony began his career in graphic design. As the years progressed, his projects became increasingly digital. Which prompted an interest in writing software, and an eventual career change into that field.
Anthony‘s specialties lie in web applications, but he’s worked on projects in a number of different domains. Including: mobile applications, 3D Graphics, and embedded systems.
Outside of writing code, Anthony enjoys playing musical instruments, painting, and cycling.
Latesha Bryant
Customer Success Specialist
Latesha joined Enhancesoft as a Customer Success Specialist in 2023.
She is responsible for aiding assigned customers through onboarding, implementation, and training sessions, building customer relationships, improving the customer experience, maintaining efficient internal and external communications in a customer-goal-oriented manner, and Identifying new opportunities to achieve customer satisfaction.
Latesha is an Alexandria, Louisiana native. She enjoys traveling, photography, visiting random coffee shops, and spending time with her husband, 3 children, and their dog, Evie.
She attended Northwestern State University as an Early Childhood education major.